Nortec Troubleshooting Guide
We are the experts on Nortec humidifiers. Most problems can be resolved by using the owner’s manual to narrow down the problem and paying attention to any error codes your unit may display. Below are links to owner’s manuals in PDF format. You will also find links to these owner’s manuals placed on the specific pages for each individual model. You can use your browsers print feature to make a hard copy for your personal use. The following links will provide you simple to understand answers to 90% of the questions we receive daily from our clients. If you do NOT find your answer in the manual, email us and we will happily answer your question.
TO DETERMINE THE STEAM TANK YOU NEED
Take the serial number EXAMPLE # # # # # # 202 # # # and note the last 6 digits. Now note the first 3 digits of the last 6 digits. That is the part number for the steam tank you need, in this example it comes out to a part 202 steam tank. This works on ALL models but you must have 12 digits in the serial number for this method to work.
Each steam cylinder has a large white sticker on it. On the upper left hand corner of that sticker you will find a 3 digit part number. That is the part number for your steam cylinder.